Customer Service Representative

EML

Parramatta, Australia
Fully remote
Inbound and outbound calls
Claim administration duties
Assist with claim process
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life

Job Summary

  • As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
  • Your role will consist of inbound and outbound calls with external stakeholder and claim administration duties.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities.

Matching Summary

As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Claim administration duties
  • Assist with claim process
  • Manage telephone enquiries
  • Microsoft Office Suite

Nice-to-have

  • High level of empathy
  • Solution focused mindset
  • Embrace change with confidence
  • Learning and growing
  • Diverse and collaborative team culture

Key Requirements

  • Permanent position
  • Work-from-home flexibility considered from month three

Work Rights

Not specified

Tailored Resume

Cover Letter