Coordenador De Serviço Ao Cliente

Gestauto

Capão Raso, Curitiba, Brazil
Presencial
Supervise team and complex cases
Monitor service indicators (sla, volume, quality)
Develop service flows and standardization
Gestauto is seeking a Coordenador de Serviço ao Cliente in Capão Raso, Curitiba, to oversee customer service operations, improve processes, and support a team in delivering exceptional service. The ideal candidate should have prior experience in customer service coordination and strong leadership skills

Job Summary

  • Supervise the team and support complex and sensitive cases, monitoring indicators and implementing improvements.
  • Develop service flows and standardization, validate administrative processes, and ensure compliance.
  • Support team training, integration, and development, acting as a technical and administrative reference.

Matching Summary

Match Score: 85

Gestauto is seeking a Coordenador de Serviço ao Cliente in Capão Raso, Curitiba, to oversee customer service operations, improve processes, and support a team in delivering exceptional service. The ideal candidate should have prior experience in customer service coordination and strong leadership skills.

Skills & Requirements

Must-have

  • Supervise team and complex cases
  • Monitor service indicators (SLA, volume, quality)
  • Develop service flows and standardization
  • Manage area resources and technical reference

Nice-to-have

  • Innovative solutions provider
  • National market reference
  • Employee support program

Key Requirements

  • Previous experience in service coordination
  • Experience with indicators, processes, and people management
  • Good communication, analytical vision, and leadership

Work Rights

Not specified

Tailored Resume

Cover Letter