Technical Support Specialist- Dach

Synthesia

Munich, Germany
Remote
5 years technical support experience
Sso workos configuration troubleshooting
Rest apis postman testing
Synthesia, a leading AI video platform for businesses, is seeking a Technical Support Specialist based in Munich, Germany. The role involves troubleshooting complex technical issues, providing customer support, and collaborating with engineering teams to enhance platform reliability

Job Summary

  • Synthesia is the world's leading AI video platform used by over 90% of the Fortune 100.
  • The role involves investigating complex platform issues, applying fixes, and escalating to Engineering with clear diagnostic details.
  • Candidates must have a solid technical foundation and be experienced in diagnosing and resolving technical issues remotely.

Matching Summary

Match Score: 85

Synthesia, a leading AI video platform for businesses, is seeking a Technical Support Specialist based in Munich, Germany. The role involves troubleshooting complex technical issues, providing customer support, and collaborating with engineering teams to enhance platform reliability.

Skills & Requirements

Must-have

  • 5 years technical support experience
  • SSO WorkOS configuration troubleshooting
  • REST APIs Postman testing
  • Datadog monitoring debugging
  • HAR files network traffic analysis

Nice-to-have

  • Logical analytical problem solving approach
  • Clear concise verbal written communication
  • Independent collaborative team work style
  • Fast paced environment workload management

Key Requirements

  • Minimum 5 years technical support experience
  • Strong troubleshooting and problem-solving skills
  • Experience with SaaS platform support administration

Work Rights

Not specified

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