The EPC Product Support Manager oversees the global support ecosystem of EPC products within the Digital Delivery Services (DDS) Innotech, leading planning, directing, and controlling all activities related to Product Delivery and Technical Operations
Job Summary
The EPC Product Support Manager oversees the global support ecosystem of EPC products within the Digital Delivery Services (DDS) Innotech, leading planning, directing, and controlling all activities related to Product Delivery and Technical Operations.
Key responsibilities include hierarchical management of support teams, monitoring service performance KPIs, managing day-to-day operations, overseeing change management, and coordinating product upgrades and patch management.
Air Liquide is committed to building a diverse and inclusive workplace that embraces the diversity of its employees, customers, and stakeholders, fostering innovation and an engaging environment.
Matching Summary
The EPC Product Support Manager oversees the global support ecosystem of EPC products within the Digital Delivery Services (DDS) Innotech, leading planning, directing, and controlling all activities related to Product Delivery and Technical Operations.
Skills & Requirements
Must-have
Global support ecosystem oversight
Product Delivery and Technical Operations
Incident & request management
Change management during releases
Product upgrades & patch management
Nice-to-have
Customer feedback integration
Continuous improvement initiatives
Diverse and inclusive workplace
Key Requirements
10 plus years in Service/Product delivery operations
0-5 years in InnoTech Operations
5-10 years in Digital & IT
> 2 years in Management
Bachelor’s or Master’s Degree in Engineering, Business, IT or equivalent experience