Operations Support Analyst

CUSHMAN & WAKEFIELD

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Level 3 support for data and reporting
Manage ticket lifecycle via servicenow
Support analytical tools and products
** Cushman & Wakefield is seeking an Operations Support Analyst to join their EMEA Innovation team, focusing on providing Level 3 support for analytics and sales tools. The role involves managing support requests, improving user experience, and collaborating with various teams to enhance service quality. **

Job Summary

  • The Operations Support Analyst plays a critical role in ensuring the smooth operation, support, and adoption of the Analytics and Sales Innovation toolset across EMEA.
  • Key responsibilities include owning the end-to-end ticket lifecycle, providing Level 3 support for complex issues, and supporting the suite of analytical tools developed by the EMEA Analytics team.
  • Cushman & Wakefield offers career development, a strong promote-from-within culture, and a commitment to Diversity and Inclusion in a flexible and agile work environment.

Matching Summary

Match Score: 75

** Cushman & Wakefield is seeking an Operations Support Analyst to join their EMEA Innovation team, focusing on providing Level 3 support for analytics and sales tools. The role involves managing support requests, improving user experience, and collaborating with various teams to enhance service quality. **

Skills & Requirements

Must-have

  • Level 3 support for data and reporting
  • Manage ticket lifecycle via ServiceNow
  • Support analytical tools and products
  • Troubleshoot data, reporting, and access issues
  • Collaborate with Operations and Analytics teams

Nice-to-have

  • Continuous improvement of support model
  • Provide insights on ticket trends
  • Familiarity with BI tools
  • Experience in multi-stakeholder environments

Key Requirements

  • 3+ years experience in support role
  • Level 3 support experience
  • Experience with ServiceNow or similar ITSM tools
  • Strong analytical and problem-solving skills
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

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