Siam Specialist – Change & Release Manager

KONE Elevators Pty Ltd

Chennai, India
Manage requests for change lifecycle
Enforce change compliance
Coordinate execution of change requests
The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes

Job Summary

  • The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes.
  • Key responsibilities include enforcing change compliance, reviewing implemented changes, creating and coordinating Change Requests, participating in CAB meetings, and applying best practices for continuous improvement.
  • KONE is a global leader in elevators and escalators, focused on improving urban life through innovative solutions and a collaborative, sustainable working culture.

Matching Summary

The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers on processes.

Skills & Requirements

Must-have

  • Manage requests for change lifecycle
  • Enforce change compliance
  • Coordinate execution of Change Requests
  • Participate in CAB meetings
  • Apply Change/Release/Problem Management best practices
  • Produce metrics on KPIs
  • Create Knowledge Base articles

Nice-to-have

  • Customer focused
  • Curious mindset and innovation
  • Collaborative working culture
  • Ethical business practices
  • Healthy and balanced life

Key Requirements

  • ITIL foundation with DevOps and Agile concepts
  • ITSM tool knowledge (ServiceNow, Remedyforce)
  • Strong verbal and written communication skills
  • Proven technical writing abilities
  • Proficiency with MS Word and MS Excel
  • Ability to manage multiple priorities with minimal supervision
  • Systematic, disciplined, and analytical approach to problem solving
  • Strong organization skills and attention to detail
  • Teamwork
  • Time management
  • Logical and critical thinking
  • Technical understanding (basic Infra and Application services)
  • Quick learner
  • Ready to adapt
  • Leadership

Work Rights

Not specified

Tailored Resume

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