The Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment
Job Summary
The Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment.
Key responsibilities include providing 2nd and 3rd level IT support, coordinating with vendors, managing incidents, and supporting local IT projects and rollouts.
The role requires strong desktop support skills, proficiency with end-user devices and IT infrastructure, and a strong customer service mindset.
Matching Summary
The Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment.
Skills & Requirements
Must-have
2nd and 3rd level IT support
End-user hardware setup and maintenance
Mobile device setup and peripherals
Wi-Fi/WLAN and video conferencing
IT infrastructure troubleshooting
ITSM tools and ITIL V3 Foundation
Nice-to-have
Strong customer service mindset
Problem-solving and issue ownership
Excellent communication and collaboration
Presentation and training abilities
Key Requirements
Strong 2nd level desktop support skills
Proficient with end-user devices and peripherals
Experience with Wi-Fi/WLAN and video conferencing
Basic understanding of warehouse operations
Familiar with IT infrastructure and Active Directory
Knowledge of ITSM tools, ITIL V3 Foundation certified