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ARAG UK is seeking a Customer Relations Executive to manage complaint handling for customers and business partners on a 12-month secondment. The role focuses on ensuring compliance in complaint processing and fostering trust in customer interactions.
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Job Summary
ARAG UK have an exciting new opportunity to join the Customer Relations team as a Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners on a 12 month secondment basis.
This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within ARAG UK, noting and reporting findings and corrective actions through the appropriate channels.
The successful applicant will ensure that we have appropriate governance and escalation for complaints and adequately document information about the complaint throughout its lifecycle to enable the provision of clear and actionable MI to facilitate active complaint governance.
Matching Summary
Match Score: 75
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ARAG UK is seeking a Customer Relations Executive to manage complaint handling for customers and business partners on a 12-month secondment. The role focuses on ensuring compliance in complaint processing and fostering trust in customer interactions.
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Skills & Requirements
Must-have
responsive complaint handling
manage a caseload of complaints
compliant complaint handling solution
document complaint information
clear and actionable MI
inspire trust in relationships
Nice-to-have
gain understanding of complaints activity
facilitate active complaint governance
contribute to engagement with FOS
Key Requirements
12 month secondment basis
good communication skills
confidence to contribute to engagement with Financial Ombudsman Service