Guest Services Manager (Duty Manager)

NEW PARK PROPERTY PTE. LTD.

Singapore, Singapore
Not specified
Front office operations management
Guest incident resolution
Team supervision and task assignment
New Park Property Pte. Ltd. is seeking a Guest Services Manager to oversee Front Office operations in Singapore. The role emphasizes delivering exceptional guest experiences, managing complaints, and ensuring efficient daily operations

Job Summary

  • The Guest Services Manager oversees daily Front Office operations to ensure the highest levels of hospitality and personalized service.
  • This role involves handling guest incidents, resolving complaints, and negotiating disputes to maintain complete guest satisfaction.
  • The manager cooperates with the Finance team to lead credit policies while monitoring departmental equipment and work area cleanliness.

Matching Summary

Match Score: 85

New Park Property Pte. Ltd. is seeking a Guest Services Manager to oversee Front Office operations in Singapore. The role emphasizes delivering exceptional guest experiences, managing complaints, and ensuring efficient daily operations.

Skills & Requirements

Must-have

  • Front Office operations management
  • Guest incident resolution
  • Team supervision and task assignment
  • Credit policy enforcement
  • Guest satisfaction optimization

Nice-to-have

  • Anticipating guest needs
  • Creating memorable experiences
  • Negotiation skills for disputes
  • Service performance improvement mindset

Key Requirements

  • Experience in Front Office operations
  • Leadership and supervision capabilities
  • Strong conflict resolution skills

Work Rights

Not specified

Tailored Resume

Cover Letter