Watches & Fine Jewelry High-end Manager (shanghai / Beijing)

Chanel (Australia) Pty Ltd

Shanghai, China
On-site
High-end client pipeline development
Elevate selling capabilities
Drive long-term business growth
Chanel is seeking a High-End Manager for its boutique in Shanghai, responsible for developing a sustainable High-End Business ecosystem, enhancing client relationships, and coaching the boutique team. The ideal candidate should have significant luxury retail experience, particularly in high-end products, and demonstrate strong client engagement and strategic thinking skills

Job Summary

  • The High-End Manager is responsible for building a sustainable High-End Business (HEB) ecosystem within the boutique by developing and expanding a strong pipeline of High-End (HE) clients.
  • This role acts as the in-boutique HEB leader and subject matter expert, partnering with Head of Boutique (HOB) to strengthen the boutique’s positioning in HE categories.
  • Key responsibilities include client development, team capability coaching, business development, boutique partnership, client experience enhancement, and merchandise insights.

Matching Summary

Match Score: 85

Chanel is seeking a High-End Manager for its boutique in Shanghai, responsible for developing a sustainable High-End Business ecosystem, enhancing client relationships, and coaching the boutique team. The ideal candidate should have significant luxury retail experience, particularly in high-end products, and demonstrate strong client engagement and strategic thinking skills.

Skills & Requirements

Must-have

  • High-End client pipeline development
  • Elevate selling capabilities
  • Drive long-term business growth
  • Client roadmap plans
  • Client acquisition through networking
  • Drive HE selling culture
  • On-floor coaching before client appointments
  • Achieve boutique HE sales targets
  • Elevate HE client experience standards
  • Engage key clients personally

Nice-to-have

  • Subject matter expert in HE categories
  • Cross-category selling and styling
  • Client-led merchandising approach
  • Actionable insights on product strategy
  • Market and competitor insights

Key Requirements

  • Minimum 5 years luxury retail supervisory experience
  • Exposure to High-End Business
  • GIA Gemologist preferred
  • Watch related certification preferred
  • Secondary School Graduate (University graduate a plus)

Work Rights

Not specified

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