Sr Business Process Analyst - Knowledge Management And Ai

Workday

Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Sql and data visualization proficiency
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • The team partners with cross-functional groups to enable exceptional workmate performance using data, knowledge frameworks, and emerging AI technologies.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the time each quarter in the office or field.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and KCS
  • SQL and data visualization proficiency
  • Process mapping with Lean Six Sigma
  • Digital agent and chatbot experience

Nice-to-have

  • Strong analytical and problem-solving skills
  • Adaptable self-starter in high-growth environment
  • Excellent written and verbal communication
  • Curious minds and courageous collaborators
  • Experience with AI/ML frameworks

Key Requirements

  • Bachelor's degree in related field
  • KCS and Lean Six Sigma certification desirable
  • 2+ years SQL and data visualization experience

Work Rights

Not specified

Tailored Resume

Cover Letter