Sr. Ps Forward Deployed Engineer

Genesys

Not specified (assumed to be flexible/hybrid based on company culture).
5 years cx crm ai platform experience
3 years solution architecture systems integration
Api data pipelines cloud environment expertise
Genesys seeks a Senior Forward Deployed Engineer to bridge customer ambitions with AI transformation solutions across Latin America. The role involves collaborating with clients to design and implement AI-driven customer experience strategies, ensuring they meet security and regulatory requirements

Job Summary

  • This role acts as the bridge between customer ambition and successful AI transformation by partnering directly with strategic customers across Latin America.
  • You will design, prototype, and operationalize Genesys AI solutions that improve customer experience and business performance while ensuring compliance with security and regulatory requirements.
  • The position offers the opportunity to create meaningful impact by helping enterprises move from AI exploration to continuous, scalable transformation within a collaborative global team.

Matching Summary

Match Score: 85

Genesys seeks a Senior Forward Deployed Engineer to bridge customer ambitions with AI transformation solutions across Latin America. The role involves collaborating with clients to design and implement AI-driven customer experience strategies, ensuring they meet security and regulatory requirements.

Skills & Requirements

Must-have

  • 5 years CX CRM AI platform experience
  • 3 years solution architecture systems integration
  • API data pipelines cloud environment expertise
  • Genesys Cloud AI Studio Copilot proficiency
  • CRM ERP third-party platform integration

Nice-to-have

  • Conversational AI voice chat messaging experience
  • SQL Tableau Power BI analytics knowledge
  • Data governance privacy security practices
  • Customer journey mapping omnichannel processes
  • Insurance healthcare banking retail industry background

Key Requirements

  • Bachelor's degree in CS IT Data Science Business or equivalent
  • Minimum 5 years implementing CX CRM or AI platforms
  • Minimum 3 years in solution architecture or AI-driven design

Work Rights

Not specified

Tailored Resume

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