The aim of this function is to drive the excellence of Service Operations within BIA Aftermarket to enhance customer satisfaction, drive revenue, build brand reputation, and improve the overall success and competitiveness of the AfterMarket
Job Summary
The aim of this function is to drive the excellence of Service Operations within BIA Aftermarket to enhance customer satisfaction, drive revenue, build brand reputation, and improve the overall success and competitiveness of the AfterMarket.
Establish group operational standards and procedures, analyze local operational processes to identify bottlenecks, improvement opportunities, resource optimization and enhance operational efficiency.
A human sized company with international dimension, encouraging autonomy and team spirit, cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company.
Matching Summary
The aim of this function is to drive the excellence of Service Operations within BIA Aftermarket to enhance customer satisfaction, drive revenue, build brand reputation, and improve the overall success and competitiveness of the AfterMarket.
Skills & Requirements
Must-have
Drive service operations excellence
Optimize aftermarket service operations
Establish group operational standards
Identify and track KPIs
Develop and deploy group programs
Business Process Owner for digital transformation
Nice-to-have
Instil a culture of innovation
Support skill development
Human sized company with international dimension
Encouraging autonomy and team spirit
Key Requirements
Degree in Engineering
Minimum 10 years of experience in operations
At least 3 years in process improvement
French and English (level B2 minimum for the second language)