Myit Experience Specialist

982

Melbourne, Victoria, Australia
Strong customer service skills
Experience with itil and sla-driven environments
Broad technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees

Job Summary

  • The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
  • Candidates will contribute to experience analytics, trend analysis, and continuous improvement initiatives to ensure high service standards.
  • nbn offers a pioneering spirit, diverse perspectives, and benefits including 18 weeks of paid parental leave.

Matching Summary

The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Experience with ITIL and SLA-driven environments
  • Broad technical capability across Microsoft and Apple technologies
  • Proficiency in Active Directory and Office 365
  • Networking, telephony, hardware, and mobile device knowledge

Nice-to-have

  • Ability to navigate sensitive issues with diplomacy
  • Skills in trend analysis and reporting
  • Commitment to inclusive and flexible workplace culture
  • Professional and empathetic interaction handling

Key Requirements

  • Full working rights in Australia required
  • Relevant IT qualifications required
  • Adherence to nbn policies and safe work practices
  • 9 months Fixed term opportunity based in Melbourne

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter