Freenow is seeking a Senior Product Manager for their Rider team in Hamburg or Barcelona to enhance the rider journey by identifying friction points and driving improvements in customer satisfaction. The ideal candidate will have over seven years of product management experience in fast-paced environments, particularly in customer-facing products
Job Summary
This role is critical for owning and continuously improving key parts of the rider journey.
You will be responsible for identifying friction points and unmet needs to drive improvements in conversion, engagement, retention, and overall customer satisfaction across our customer-facing platform.
We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities.
Matching Summary
Match Score: 85
Freenow is seeking a Senior Product Manager for their Rider team in Hamburg or Barcelona to enhance the rider journey by identifying friction points and driving improvements in customer satisfaction. The ideal candidate will have over seven years of product management experience in fast-paced environments, particularly in customer-facing products.
Skills & Requirements
Must-have
Rider journey ownership
Data-driven product decisions
User feedback analysis
Cross-functional collaboration
English fluent
Nice-to-have
Passion for user-friendly products
Strategic and analytical mindset
Bias toward action
Key Requirements
7+ years of experience as a Product Manager
Experience with mobility or food delivery products
Proficient experience using quantitative and qualitative data
Experience with Tableau, Mixpanel, or similar analytics tools