Commsec Improvement Specialist

COMMONWEALTH BANK OF AUSTRALIA

Darling Harbour, NSW, Australia
Not specified (likely hybrid based on industry norms).
Business analysis experience
Process improvement expertise
Customer experience design skills
The Commonwealth Bank of Australia is seeking a CommSec Improvement Specialist to enhance customer and agent experiences within their contact centre. The role involves process improvement, operational optimisation, and collaboration with various teams to support efficient service delivery

Job Summary

  • This role supports the identification and delivery of opportunities to improve processes and end-to-end customer and agent experiences across CommSec Customer Support.
  • The Improvement Specialist will partner with squads to support the design and delivery of exceptional customer experiences while leading selected process improvement initiatives.
  • The role contributes to solutions that improve customer outcomes, agent effectiveness, and operational efficiency through data insights and process modelling.

Matching Summary

Match Score: 85

The Commonwealth Bank of Australia is seeking a CommSec Improvement Specialist to enhance customer and agent experiences within their contact centre. The role involves process improvement, operational optimisation, and collaboration with various teams to support efficient service delivery.

Skills & Requirements

Must-have

  • Business analysis experience
  • Process improvement expertise
  • Customer experience design skills
  • Agile delivery environment experience
  • Stakeholder management capabilities

Nice-to-have

  • CommSec process knowledge
  • HCD framework exposure
  • Low-code tool aptitude
  • Digital improvement interest
  • Change management communication skills

Key Requirements

  • Demonstrated experience in business analysis or continuous improvement roles
  • Experience working in Agile delivery environments
  • Strong critical thinking and influencing skills

Work Rights

Not specified

Tailored Resume

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