Senior Manager Software Engineering, Det Public Sector

Salesforce

Base: $172,500 - $260,100 annually; bonus/equity: ...
Hybrid
8+ years digital support experience
4+ years people management experience
Salesforce experience cloud knowledge
Salesforce is seeking a Senior Manager of Software Engineering for its Digital Enterprise Technology team focused on the Public Sector. The role involves leading a cross-functional team to enhance customer success through a digital support portal, emphasizing strong leadership, product management, and collaboration

Job Summary

  • This role involves leading a strategic vision for the externally facing Customer Success portal specifically designed for Public Sector customers.
  • The successful candidate will own the product roadmap while mentoring engineers and collaborating with Product, Support, and Security stakeholders.
  • Salesforce offers competitive compensation including base salary, bonus, equity, and comprehensive benefits like medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager of Software Engineering for its Digital Enterprise Technology team focused on the Public Sector. The role involves leading a cross-functional team to enhance customer success through a digital support portal, emphasizing strong leadership, product management, and collaboration.

Salary

Base: $172,500 - $260,100 annually; Bonus/Equity: Not specified (eligible for incentive/equity); Benefits: Medical, dental, vision, mental health, paid parental leave, 401(k)

Skills & Requirements

Must-have

  • 8+ years digital support experience
  • 4+ years people management experience
  • Salesforce Experience Cloud knowledge
  • FedRAMP compliance understanding
  • Agile/Scrum project management
  • Case deflection and CSAT metrics

Nice-to-have

  • Mulesoft or Heroku familiarity
  • SaaS B2B enterprise background
  • Coveo or Zendesk Guide tools
  • Self-starter in fast-paced env
  • Service-oriented attitude
  • Knowledge Management collaboration

Key Requirements

  • Must be a U.S. Citizen
  • 8+ years in digital support or CX
  • 4+ years leading technical teams
  • Experience with Salesforce Service Cloud
  • Ability to meet government screening standards

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter