Clinical Triage Specialist (rn) - Primary Care

St. Luke's University Health Network

Allentown, PA, United States
On-site
Clinical nursing judgment
Patient call assessment
Triage using approved protocols
St. Luke's University Health Network is seeking a Clinical Triage Specialist (RN) to provide clinical support and exceptional patient experiences in their Access Center located in Allentown, PA. The ideal candidate will have a strong clinical background, excellent communication skills, and a commitment to patient care

Job Summary

  • The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices.
  • When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice.
  • Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.

Matching Summary

Match Score: 85

St. Luke's University Health Network is seeking a Clinical Triage Specialist (RN) to provide clinical support and exceptional patient experiences in their Access Center located in Allentown, PA. The ideal candidate will have a strong clinical background, excellent communication skills, and a commitment to patient care.

Skills & Requirements

Must-have

  • Clinical nursing judgment
  • Patient call assessment
  • Triage using approved protocols
  • Electronic health record management
  • Escalation point for clinical issues

Nice-to-have

  • Exceptional patient experience
  • Compassionate delivery of care
  • Continuous growth and quality-driven
  • Service-oriented approach

Key Requirements

  • Graduate of an accredited nursing program
  • Active RN licensure in Pennsylvania and New Jersey
  • Minimum 2 years recent clinical experience
  • Strong communication skills
  • Focused on compliance

Work Rights

Not specified

Tailored Resume

Cover Letter