This role is designed as hybrid with an expectation to work on average 2 days per week from an HPE office
Job Summary
This role is designed as hybrid with an expectation to work on average 2 days per week from an HPE office.
The position involves resolving complex technical issues for customers and acting as a team leader to facilitate decision-making processes.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing along with specific programs for personal and professional development.
Matching Summary
This role is designed as hybrid with an expectation to work on average 2 days per week from an HPE office.
Skills & Requirements
Must-have
8+ years experience in relevant technologies
Troubleshooting hardware and software issues
Knowledge of HPE Storage and Compute solutions
Experience with ITIL frameworks
Advanced case management database proficiency
Nice-to-have
Ability to mentor new agents
Strong verbal and written communication skills
Experience leading resolution activities
Partnership with Sales Pursuit teams
Willingness to travel for customer visits
Key Requirements
Graduated from relevant technical university programs