Patient Service Rep - Rheumatology Community Olathe
Bmwofkansascitysouth
Olathe, Kansas, US
Not specified
Front desk operations
Patient check-in and check-out
Answering phone calls
The Patient Service Representative (PSR) position at Bmwofkansascitysouth in Olathe, Kansas, involves managing front desk operations in a rheumatology clinic, focusing on creating a seamless patient experience. The role requires customer service experience and emphasizes effective communication and organizational skills
Job Summary
The Patient Service Representative is responsible for front desk operations, including greeting patients, answering calls, collecting copays, and managing EMR/MyChart appointment requests to ensure a seamless patient experience.
Key responsibilities include scheduling appointments, verifying insurance, processing referrals, assisting with MyChart activation, and supporting patient check-in and check-out processes.
This role requires maintaining patient confidentiality, working effectively with the care team, and participating in department huddles and process improvement initiatives.
Matching Summary
Match Score: 75
The Patient Service Representative (PSR) position at Bmwofkansascitysouth in Olathe, Kansas, involves managing front desk operations in a rheumatology clinic, focusing on creating a seamless patient experience. The role requires customer service experience and emphasizes effective communication and organizational skills.
Skills & Requirements
Must-have
Front desk operations
Patient check-in and check-out
Answering phone calls
Copay collection
EMR and MyChart support
Medical records processing
Nice-to-have
Patient experience focus
Team collaboration
Problem resolution skills
Adaptability to alternate locations
Key Requirements
High School Graduate or GED
1+ years customer service or healthcare experience