Team Lead Customer Service Europe

Shotgun

Paris, France
Competitive salary; not specified; benefits includ...
On-site
Proven experience leading customer service teams
Deep operational knowledge of queue management
Strong coaching and people development skills
The role involves supervising, mentoring, and developing CS agents across B2B and B2C markets while ensuring excellence in customer service delivery

Job Summary

  • The role involves supervising, mentoring, and developing CS agents across B2B and B2C markets while ensuring excellence in customer service delivery.
  • You will be responsible for managing daily operations including workload distribution, SLA monitoring, and handling complex escalations as the go-to person during crises.
  • The company offers competitive compensation along with perks such as team offsites, event credits, gym rates, and full health insurance coverage.

Matching Summary

The role involves supervising, mentoring, and developing CS agents across B2B and B2C markets while ensuring excellence in customer service delivery.

Salary

Competitive salary; Not specified; Benefits include Swile Lunch Card, Alan Health Insurance, Childcare Support, and Sustainable Mobility Bonus

Skills & Requirements

Must-have

  • Proven experience leading Customer Service teams
  • Deep operational knowledge of queue management
  • Strong coaching and people development skills
  • Data-driven approach to KPI monitoring
  • Fluent in French and English languages

Nice-to-have

  • Experience with BPO coordination and AI tools
  • Background in live events or ticketing industry
  • Portuguese language proficiency
  • Zendesk platform familiarity
  • Cross-functional collaboration expertise

Key Requirements

  • Proven leadership experience in Customer Service
  • Fluency in French and English required
  • Portuguese is a strong plus

Work Rights

Not specified

Tailored Resume

Cover Letter