Principal Customer Success Manager

ServiceNow

Waltham, Massachusetts, USA
$133,600 - $233,800 py
On-site
Customer advocacy and outcome management
Prescriptive guidance on product adoption
Driving customer value and license utilization
ServiceNow is seeking a Principal Customer Success Manager to oversee customer engagement, ensuring they maximize their investment in ServiceNow products. The role requires substantial experience in customer advocacy, project management, and AI integration within work processes

Job Summary

  • Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products through prescriptive guidance.
  • Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals and ensure they obtain maximum value from their investment.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is required.

Matching Summary

Match Score: 85

ServiceNow is seeking a Principal Customer Success Manager to oversee customer engagement, ensuring they maximize their investment in ServiceNow products. The role requires substantial experience in customer advocacy, project management, and AI integration within work processes.

Salary

$133,600 - $233,800

Skills & Requirements

Must-have

  • Customer advocacy and outcome management
  • Prescriptive guidance on product adoption
  • Driving customer value and license utilization
  • Technical health and product version management
  • AI integration into work processes

Nice-to-have

  • Mentoring junior team members
  • Developing new success plays
  • Creating customer success stories
  • Collaborative problem-solving

Key Requirements

  • 10+ years of related work experience
  • ServiceNow certifications
  • Experience with AI integration
  • Comfort running projects independently

Work Rights

Not specified

Tailored Resume

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