Address client inquiries and drive issue resolution
The Client Solutions Representative acts as the frontline advocate for our clients, ensuring their logistics needs are met with efficiency and professionalism
Job Summary
The Client Solutions Representative acts as the frontline advocate for our clients, ensuring their logistics needs are met with efficiency and professionalism.
Responsibilities include analyzing information across various system platforms in a business-to-business contact center environment, including both written and on phone communication, in order to address client inquiries and drive issue resolution.
We are seeking professionals who are passionate about customer service, possess exceptional communication skills, and have the ability to generate innovative solutions to problems.
Matching Summary
The Client Solutions Representative acts as the frontline advocate for our clients, ensuring their logistics needs are met with efficiency and professionalism.
Salary
Base: $62,000 per year; Bonus/Equity: Performance-based bonuses; Benefits: Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Skills & Requirements
Must-have
analyze information across system platforms
business-to-business contact center
address client inquiries and drive issue resolution
provide updates on shipments
root cause analysis for service failures
Nice-to-have
passion for customer service
generate innovative solutions
continually learning environment
Key Requirements
High School Diploma or GED
1-3 years general experience
Familiarity with high-volume call center
Business-to-business sales or relationship management