Engenheiro De Suporte Ao Cliente Sr - Indaiatuba/sp

John Deere

Indaiatuba, São Paulo, Brazil
On-site
Analyze product performance
Resolve product issues
Customer and dealer voice
As a Senior Customer Support Engineer, you will partner with Product Development teams to ensure equipment availability and Total Cost of Ownership are incorporated from concept to deployment

Job Summary

  • As a Senior Customer Support Engineer, you will partner with Product Development teams to ensure equipment availability and Total Cost of Ownership are incorporated from concept to deployment.
  • You will represent the voice of the customer, technician, and dealer throughout the product development process, driving solutions to reduce downtime.
  • John Deere offers a comprehensive benefits package including variable compensation, health and dental plans, life insurance, and private pension.

Matching Summary

As a Senior Customer Support Engineer, you will partner with Product Development teams to ensure equipment availability and Total Cost of Ownership are incorporated from concept to deployment.

Skills & Requirements

Must-have

  • analyze product performance
  • resolve product issues
  • customer and dealer voice
  • fleet health initiatives
  • fluent English communication

Nice-to-have

  • intersection of engineering and support
  • data-driven proactive solutions
  • passion for customer experience

Key Requirements

  • University degree in Engineering
  • Experience in cross-functional teams
  • Strong problem-solving skills
  • Fluent English for communication
  • Experience with product development processes

Work Rights

Not specified

Tailored Resume

Cover Letter