2nd Shift Customer Service Representative

John Deere

Johnston, Iowa, United States
$50,916.00 - $76,368.00; benefits: not specified p...
On-site
Tier 1 phone and email support
John deere digital tools
2nd shift sunday through thursday
John Deere is seeking a 2nd Shift Customer Service Representative to provide Tier 1 support for its digital tools, primarily serving customers in Australia and New Zealand. The role requires a strong background in customer support and communication skills, as well as flexibility in working hours. The position offers competitive pay and comprehensive benefits

Job Summary

  • Provide Tier 1 phone and email support for John Deere's digital tools in a contact center environment.
  • Work solely on 2nd shift Sunday through Thursday to support business hours in Australia and New Zealand.
  • At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.

Matching Summary

Match Score: 85

John Deere is seeking a 2nd Shift Customer Service Representative to provide Tier 1 support for its digital tools, primarily serving customers in Australia and New Zealand. The role requires a strong background in customer support and communication skills, as well as flexibility in working hours. The position offers competitive pay and comprehensive benefits.

Salary

$50,916.00 - $76,368.00; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier 1 phone and email support
  • John Deere digital tools
  • 2nd shift Sunday through Thursday
  • support business hours in Australia and New Zealand
  • online support tools and solutions
  • closed loop problem resolution process

Nice-to-have

  • experience with John Deere Operations Center
  • issue resolution with John Deere programs
  • high comfort level with consumer software

Key Requirements

  • 1 or more years customer support experience
  • excellent communication skills (written and verbal)
  • experience working in a team environment
  • ability to work flexible hours across time zones
  • ability to travel to Johnston, IA for onsite trainings

Work Rights

Not specified

Tailored Resume

Cover Letter