Lead Customer Service Representative

Destination Pet

Base: $15.00ph doe; bonus/equity: tips; benefits: ...
Experience in customer service
Ability to handle escalated issues
Proficient with multi-line phones
Destination Pet is revolutionizing the pet industry with a community-focused approach

Job Summary

  • Destination Pet is revolutionizing the pet industry with a community-focused approach.
  • The Lead Customer Service Representative will set the gold standard for customer service and lead a team of CSRs.
  • Full-time benefits include medical, dental, vision, and a 401K match.

Matching Summary

Destination Pet is revolutionizing the pet industry with a community-focused approach.

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, Discounted Pet Insurance, PTO

Skills & Requirements

Must-have

  • Experience in customer service
  • Ability to handle escalated issues
  • Proficient with multi-line phones

Nice-to-have

  • Team player with pet passion
  • Strong communication skills
  • Ability to train and mentor others

Key Requirements

  • High school diploma or equivalent required
  • 1+ year in a customer service role required

Work Rights

Not specified

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