Assist with the administration of various aspects of the Archer platform such as managing user access/permissions, record updates, reassignment requests, data imports and exports, troubleshooting system workflow issues, and assisting with training and end-user support
Job Summary
Assist with the administration of various aspects of the Archer platform such as managing user access/permissions, record updates, reassignment requests, data imports and exports, troubleshooting system workflow issues, and assisting with training and end-user support.
Support and manage incoming requests into the “Archer IRM Solutions” Service Now (SNOW) Application to provide administration and support of the Archer IRM platform.
Develop and maintain effective relationships with members of the Archer IRM team, and the global user base for Archer across the First, Second and Third Lines of Defense.
Matching Summary
Assist with the administration of various aspects of the Archer platform such as managing user access/permissions, record updates, reassignment requests, data imports and exports, troubleshooting system workflow issues, and assisting with training and end-user support.
Skills & Requirements
Must-have
Archer IRM platform administration
User access and permissions management
Troubleshooting system workflow issues
ServiceNow (SNOW) ticket management
Data imports and exports
Nice-to-have
Proactive issue identification
Client support and training
Maintaining standard operating procedures
Key Requirements
4-6 years’ experience
Bachelor’s Degree
Strong working knowledge of MS Office applications