This role involves making outbound calls to customers with overdue accounts to find fair and sustainable repayment solutions
Job Summary
This role involves making outbound calls to customers with overdue accounts to find fair and sustainable repayment solutions.
The company offers fully paid training leading to a Certificate III in Financial Services and flexible hybrid work options starting after three months.
Employees benefit from comprehensive wellbeing initiatives including health insurance, gym discounts, and free breakfast and fruit in the office.
Matching Summary
This role involves making outbound calls to customers with overdue accounts to find fair and sustainable repayment solutions.
Skills & Requirements
Must-have
Outbound and inbound call handling
Negotiating repayment solutions
Customer service in financial context
Problem solving and objection handling
Available for Monday to Friday rosters
Nice-to-have
Compassion and patience with customers
Experience in retail or hospitality
Natural problem solver mindset
Desire to learn and grow career
Confident communication skills
Key Requirements
Permanent full-time availability (38 hours)
Availability for Monday to Friday 7:30am – 7:00pm roster