Assistant Facilities Manager - Soft Services

JLL UK

Gurugram, India
**
Soft services operations management
Outsourced service contract management
Helpdesk service request management
** JLL UK is seeking an Assistant Facilities Manager for Soft Services in Gurugram, India. The role involves overseeing facilities management operations, ensuring exceptional service delivery, and achieving client satisfaction through effective management of staff, vendors, and service contracts. **

Job Summary

  • The Assistant Facilities Manager is responsible for providing comprehensive facilities management services with a primary focus on soft services operations, driving continuous improvement initiatives while achieving financial targets and KPI/SLA objectives.
  • This role oversees all outsourced service contracts and JLL personnel, managing cleaning, security, administration, reception, helpdesk, pantry, and mailroom services to ensure exceptional service delivery and client satisfaction.
  • Success in this role is measured through achieving contracted service levels, performance indicators, customer satisfaction expectations, and agreed-upon savings initiatives.

Matching Summary

Match Score: 75

** JLL UK is seeking an Assistant Facilities Manager for Soft Services in Gurugram, India. The role involves overseeing facilities management operations, ensuring exceptional service delivery, and achieving client satisfaction through effective management of staff, vendors, and service contracts. **

Skills & Requirements

Must-have

  • soft services operations management
  • outsourced service contract management
  • helpdesk service request management
  • mailroom services efficiency
  • vendor contract management
  • health and safety management

Nice-to-have

  • continuous improvement initiatives
  • people management and development
  • client satisfaction focus
  • multi-skilling staff
  • AI-powered candidate matching

Key Requirements

  • Tertiary qualifications in property, building, or facilities management
  • Proven contract administration experience
  • Experience with tendering processes
  • Knowledge of occupational safety requirements
  • Demonstrated client reporting experience

Work Rights

Not specified

Tailored Resume

Cover Letter