The role is responsible for delivering the highest level of customer service to all Vantage Automotive Limited customers while managing the entire claims process
Job Summary
The role is responsible for delivering the highest level of customer service to all Vantage Automotive Limited customers while managing the entire claims process.
Key duties include negotiating optimum labor rates with surveyors and insurance companies, preparing detailed work orders, and coordinating closely with workshop staff to minimize vehicle downtime.
The position requires strict adherence to company guidelines, verification of vehicle damage via photos, and finalizing insurance invoices in a timely manner.
Matching Summary
Match Score: 75
The role is responsible for delivering the highest level of customer service to all Vantage Automotive Limited customers while managing the entire claims process.
Skills & Requirements
Must-have
Vehicle reception check procedures
Insurance claim negotiation skills
Work order preparation and closure
Customer communication and advisory
Fraud detection and reporting
Nice-to-have
Fleet repair management experience
Internal location job coordination
Strong relationship building abilities
Ad hoc task flexibility
Key Requirements
Experience in automotive claims handling
Knowledge of MCF & GIA guidelines
Ability to verify customer particulars via GDMS
Proficiency in preparing accident repair estimates