Oem And Global Accounts Order Management Specialist

Lexmark

Cebu, Philippines
Order to cash activities
Customer management and communication
Logistics/supply chain
Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements

Job Summary

  • Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.
  • Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers orders.
  • Serves as primary point of contact for internal / external customers when managing orders within the order life cycle and work internally within the Supply Chain network to ensure all roadblocks are addressed in a timely manner.

Matching Summary

Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

Skills & Requirements

Must-have

  • Order to Cash activities
  • Customer Management and Communication
  • Logistics/Supply Chain
  • SAP ERP system knowledge
  • MS Excel for reporting and analysis

Nice-to-have

  • Proactive communication skills
  • Problem Solving and Quality Improvement
  • Effective customer service skills
  • Independent and proficient time management

Key Requirements

  • Bachelors Degree Holder
  • At least 2 years experience in same/related field
  • Relevant experience with Customer Relationship management

Work Rights

Not specified

Tailored Resume

Cover Letter