Senior Analyst, Workforce Management Innovation & Optimization

Barclays

Henderson, NV, US
Base: $80,000 - $100,000; bonus/equity: incentive ...
Experience with workforce management tools
Data analysis for staffing optimization
Process improvement and reporting
The role focuses on optimizing staffing levels, forecasts, and scheduling through data analysis to enhance customer experience

Job Summary

  • The role focuses on optimizing staffing levels, forecasts, and scheduling through data analysis to enhance customer experience.
  • Candidates must demonstrate the ability to collaborate across cross-functional teams including Operations, HR, and Technology.
  • The position offers a competitive salary range of $80,000 to $100,000 plus benefits including medical, dental, vision, and 401(k).

Matching Summary

The role focuses on optimizing staffing levels, forecasts, and scheduling through data analysis to enhance customer experience.

Salary

Base: $80,000 - $100,000; Bonus/Equity: Incentive award eligible; Benefits: Medical, dental, vision, 401(k), life insurance

Skills & Requirements

Must-have

  • Experience with Workforce Management tools
  • Data analysis for staffing optimization
  • Process improvement and reporting
  • Cross-functional team collaboration
  • Risk management and controls

Nice-to-have

  • System enhancement and testing experience
  • Change management practices
  • Independent problem-solving skills
  • Cloud-based system familiarity
  • Stakeholder network building

Key Requirements

  • Experience using WFM tools like Aspect or AWS
  • Demonstrated process optimization and documentation skills
  • Ability to manage risk and strengthen controls

Work Rights

Not specified

Tailored Resume

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