Team Leader - Client Escalations

jobgamezone best work from home in 2025

Metro Manila, Philippines
On-site
Customer escalations
Complex service issues
High-risk cases
Oversees the Resolution Team and ensures effective handling of customer escalations

Job Summary

  • Oversees the Resolution Team and ensures effective handling of customer escalations.
  • Responsible for consistent application of company policies and high-quality customer outcomes.
  • Leads, coaches, and develops Resolution Specialists.

Matching Summary

Oversees the Resolution Team and ensures effective handling of customer escalations.

Skills & Requirements

Must-have

  • customer escalations
  • complex service issues
  • high-risk cases
  • company policies
  • timely case resolution
  • customer outcomes

Nice-to-have

  • leadership skills
  • coaching abilities
  • team development

Work Rights

Not specified

Tailored Resume

Cover Letter