Senior Major Incident Manager

Capita

Belfast, United Kingdom
Competitive salary; on call allowance; not specifi...
Significant experience managing major incidents
Strong background in itil-aligned incident management
Experience with microsoft 365 including sharepoint and teams
The role involves leading a team responsible for maintaining a robust 24x7 incident management capability within a new command hub in Belfast

Job Summary

  • The role involves leading a team responsible for maintaining a robust 24x7 incident management capability within a new command hub in Belfast.
  • Candidates must be eligible for SC clearance and possess significant experience managing major incidents in complex environments.
  • The position offers competitive salary with an on-call allowance, 23-27 days holiday, and generous family leave policies.

Matching Summary

The role involves leading a team responsible for maintaining a robust 24x7 incident management capability within a new command hub in Belfast.

Salary

Competitive Salary; On call allowance; Not specified

Skills & Requirements

Must-have

  • Significant experience managing major incidents
  • Strong background in ITIL-aligned Incident Management
  • Experience with Microsoft 365 including SharePoint and Teams
  • Eligible for SC clearance

Nice-to-have

  • Ability to stay calm under pressure
  • Continuous-improvement mindset
  • Strong leadership and people-management skills
  • Excellent stakeholder engagement

Key Requirements

  • Eligible for SC clearance
  • ITIL awareness and knowledge
  • Experience supporting public-sector clients

Work Rights

Must have SC clearance eligibility

Tailored Resume

Cover Letter