Customer Experience Specialist, Operational Transformation

Groupon

Madrid, Spain
On-site
Production-grade llm workflow experience
End-to-end operational problem solving
Independent data pulling and analysis
Groupon is seeking a Customer Experience Specialist for Operational Transformation in Madrid or Prague, focusing on driving business transformation through data analysis and AI workflows. The ideal candidate will have strong operational experience and be comfortable taking ownership and navigating ambiguity

Job Summary

  • This role requires an individual who can diagnose problems, build dashboards, and ship fixes without waiting for support from analysts or engineers.
  • You will be responsible for owning transformation streams end-to-end, including defining problems from raw data and building delivery plans.
  • Success involves shipping production-grade AI workflows that improve contact deflection rates and resolution metrics within six months.

Matching Summary

Match Score: 85

Groupon is seeking a Customer Experience Specialist for Operational Transformation in Madrid or Prague, focusing on driving business transformation through data analysis and AI workflows. The ideal candidate will have strong operational experience and be comfortable taking ownership and navigating ambiguity.

Skills & Requirements

Must-have

  • Production-grade LLM workflow experience
  • End-to-end operational problem solving
  • Independent data pulling and analysis
  • Cross-functional stakeholder management
  • AI prompt design and evaluation

Nice-to-have

  • Fast-paced tech or marketplace background
  • Customer Service or Merchant Operations context
  • Active follower of AI/LLM space trends

Key Requirements

  • 2-4 years in operations, program management, or strategy roles
  • At least one production LLM workflow built end-to-end
  • Fluent English proficiency
  • Based in Madrid or Prague

Work Rights

Not specified

Tailored Resume

Cover Letter