Servicedeskagent – It-support I En Samhällsviktig Verksamhet 💻

Sway Sourcing

Eskilstuna, Sweden
On-site
Active directory and azure ad knowledge
Windows 10 proficiency required
Office 365 and teams experience
Sway Sourcing is seeking a Servicedesk Agent for IT support in Eskilstuna, Sweden. This role involves assisting users with IT-related inquiries, handling support tickets, and managing user permissions in a dynamic environment

Job Summary

  • You will work in a varied support role daily helping users and solving technical problems.
  • The position involves handling IT, telephony, and business system cases in an environment where your contribution makes a difference.
  • You will primarily work via telephone guiding users through problem-solving while ensuring a high service level.

Matching Summary

Match Score: 85

Sway Sourcing is seeking a Servicedesk Agent for IT support in Eskilstuna, Sweden. This role involves assisting users with IT-related inquiries, handling support tickets, and managing user permissions in a dynamic environment.

Skills & Requirements

Must-have

  • Active Directory and Azure AD knowledge
  • Windows 10 proficiency required
  • Office 365 and Teams experience
  • Incident management system usage
  • Remote control tool familiarity
  • Telephone-based user support

Nice-to-have

  • Service-oriented mindset
  • Strong communication skills
  • Solution-focused approach
  • Ability to handle varying pace
  • Collaborative team player

Key Requirements

  • Experience in servicedesk or IT support
  • Familiarity with incident management systems
  • Comfort working primarily via telephone

Work Rights

Not specified

Tailored Resume

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