Supervisor, Quality Control- Call Monitoring

Newrez

6+ years mortgage servicing experience
Strong knowledge of gse guidelines
Proficient in microsoft excel and word
The Supervisor leads the Quality Control team to ensure high-quality, consistent interactions between homeowners and customer-facing agents

Job Summary

  • The Supervisor leads the Quality Control team to ensure high-quality, consistent interactions between homeowners and customer-facing agents.
  • Responsibilities include managing staff performance, overseeing audit schedules, and creating remediation plans for identified risks.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 85

The Supervisor leads the Quality Control team to ensure high-quality, consistent interactions between homeowners and customer-facing agents.

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • Strong knowledge of GSE guidelines
  • Proficient in Microsoft Excel and Word
  • Experience in Call Center audit processes
  • Ability to work overtime as needed

Nice-to-have

  • Prior supervisory experience preferred
  • Knowledge of ACES system
  • Self-motivated with minimal supervision
  • Strong analytical problem-solving skills

Key Requirements

  • High School Diploma required; Bachelor's degree preferred
  • 6+ years mortgage servicing experience
  • Prior supervisory experience preferred
  • Smartphone meeting security standards required

Work Rights

Not specified

Tailored Resume

Cover Letter