Consumer Tech Support Spec.

GN Audio/Hearing

Shakopee, MN, United States
Base: $22 - $24ph; bonus/equity: discretionary bon...
Fully remote
Exceptional phone and email customer service
Document customer interactions
Troubleshooting ability and creative thinking
Deliver customer focused support through phone and email relating to ReSound hearing aids, wireless accessories, and mobile devices

Job Summary

  • Deliver customer focused support through phone and email relating to ReSound hearing aids, wireless accessories, and mobile devices.
  • Maintain current knowledge through continuing education regarding mobile systems and wireless accessories.
  • We value our employees and offer competitive wages and benefits including PTO, Paid Holidays, and 401k with Company match.

Matching Summary

Deliver customer focused support through phone and email relating to ReSound hearing aids, wireless accessories, and mobile devices.

Salary

Base: $22 - $24/hr; Bonus/Equity: Discretionary bonus; Benefits: Competitive benefits package including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays

Skills & Requirements

Must-have

  • Exceptional phone and email customer service
  • Document customer interactions
  • Troubleshooting ability and creative thinking
  • Proficiency with Microsoft Office applications
  • Ability to learn new systems quickly

Nice-to-have

  • Empathy in each interaction
  • Adapt and navigate diverse customer personalities
  • Independent decision-making
  • Task management while assisting consumers

Key Requirements

  • 1-2 years customer service experience
  • Support of Apple and/or Android operating systems
  • Professional or personal experience troubleshooting mobile devices

Work Rights

Not specified

Tailored Resume

Cover Letter