Senior Customer Service Representative

First American Financial

California, United States
Base: $20.31 - $27.09 hourly; bonus/equity: not sp...
Customer service call handling
Ms office proficiency
Computerized data entry systems
First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents with a people-first culture recognized by multiple awards

Job Summary

  • First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents with a people-first culture recognized by multiple awards.
  • The role involves interfacing with customers to resolve routine and complex service calls, maintaining records, assisting with billing, and providing training or demonstrations as needed.
  • First American embraces diversity, equity and inclusion, providing a comprehensive benefits package including medical, dental, vision, 401k, PTO, and an employee stock purchase plan.

Matching Summary

First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents with a people-first culture recognized by multiple awards.

Salary

Base: $20.31 - $27.09 hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • Customer service call handling
  • MS Office proficiency
  • Computerized data entry systems
  • Billing and collections coordination
  • Customer onboarding and installations

Nice-to-have

  • Adaptability and patience
  • Conflict resolution skills
  • Collaboration and creativity
  • Training and product demonstrations
  • Liaison with offshore teams

Key Requirements

  • High School diploma or equivalent
  • 4+ years related experience
  • Extensive product and service knowledge
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter