Responsible for the day-to-day maintenance of the Voice of the Customer program, social channel response, and the health of Caliber’s location listings across the web
Job Summary
Responsible for the day-to-day maintenance of the Voice of the Customer program, social channel response, and the health of Caliber’s location listings across the web.
This role will be the first response to all feedback, questions and opportunities that arise across Caliber’s response platforms and will be a critical part of the crisis management process.
The ideal candidate will be analytical, looking for opportunity areas and action-oriented, with experience developing and managing community and/or review channels.
Matching Summary
Responsible for the day-to-day maintenance of the Voice of the Customer program, social channel response, and the health of Caliber’s location listings across the web.
Skills & Requirements
Must-have
Voice of the Customer program maintenance
Social channel response
Location listing management
Customer feedback analysis
Online reputation management
Crisis management process
Nice-to-have
Analytical and action-oriented
Curiosity around user behavior
Empathetic mindset
Customer-centric culture promotion
Proactive engagement across channels
Key Requirements
Bachelors in Marketing, Communications, or related degree
1-2+ years experience managing community/review channels
Familiar with local rating and reporting programs
Quantitative and analytical skills
Excellent communication and project management capabilities