Customer Experience Associate

TD Bank

Aldergrove, Canada
Base: $22.50 - $28.33 cad; bonus/equity: not speci...
Process financial transactions
Understand customer needs
Resolve customer concerns
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
  • TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development defining features of the colleague experience, supported by a comprehensive Total Rewards package.

Matching Summary

At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

Salary

Base: $22.50 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process financial transactions
  • Understand customer needs
  • Resolve customer concerns
  • Promote banking solutions
  • MS Office proficiency
  • Dynamic communicator

Nice-to-have

  • Think like a customer
  • Act like an owner
  • Innovate with purpose
  • Execute with speed
  • Build positive work environment

Key Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills
  • Hands on knowledge of using MS Office and internet
  • Accuracy and detail orientation

Work Rights

Not specified

Tailored Resume

Cover Letter