Instore Product Support Representative

Hastings Deering

Brisbane, Queensland, Australia
Proactive outbound calling and digital engagement
Building trusted customer relationships
Managing sales funnel in crm
You will build trusted customer relationships and drive parts and service sales through proactive phone and digital engagement

Job Summary

  • You will build trusted customer relationships and drive parts and service sales through proactive phone and digital engagement.
  • The role includes generating new business, managing the sales funnel, preparing quotations, and promoting Caterpillar’s service and digital offerings.
  • Hastings Deering offers a rewarding career with diverse opportunities, a competitive remuneration package including commission, ongoing training, and employee benefits such as salary continuance insurance and discounts.

Matching Summary

You will build trusted customer relationships and drive parts and service sales through proactive phone and digital engagement.

Skills & Requirements

Must-have

  • Proactive outbound calling and digital engagement
  • Building trusted customer relationships
  • Managing sales funnel in CRM
  • Preparing parts and service quotations
  • Promoting Caterpillar service and digital offerings
  • Resolving parts, warranty and service issues

Nice-to-have

  • Understanding of Hastings Deering and Caterpillar systems
  • Strong time management and organisational skills
  • High level of self motivation and initiative
  • Effective verbal and written communication
  • Willingness for ongoing training and learning

Key Requirements

  • Trade qualification or technical aptitude
  • Experience building customer relationships
  • Ability to manage competing priorities

Work Rights

Not specified

Tailored Resume

Cover Letter