Agent De Réservations (h/f)

Four Seasons

Paris, France
Reservation management via phone and email
Knowledge of hotel rooms and services
Customer service for high-end clientele
The Agent de Réservations is responsible for managing reservation requests from multiple channels and optimizing room and suite sales while providing exceptional customer service

Job Summary

  • The Agent de Réservations is responsible for managing reservation requests from multiple channels and optimizing room and suite sales while providing exceptional customer service.
  • The position offers excellent working conditions, including discounted stays, training opportunities, career advancement, and benefits such as a 13th month salary and employee restaurant.
  • Four Seasons Paris is a prestigious luxury hotel located near the Champs-Élysées, known for its high standards and commitment to creating memorable guest experiences.

Matching Summary

The Agent de Réservations is responsible for managing reservation requests from multiple channels and optimizing room and suite sales while providing exceptional customer service.

Skills & Requirements

Must-have

  • Reservation management via phone and email
  • Knowledge of hotel rooms and services
  • Customer service for high-end clientele
  • Administrative follow-up of bookings
  • Use of Opera reservation system
  • Sales and upselling skills
  • Stress management and organizational skills

Nice-to-have

  • Team spirit and collaboration
  • Good presentation and communication
  • Problem solving and initiative
  • Training new agents
  • Multilingual communication (French and English)

Key Requirements

  • Authorization to work in France
  • Fluent in French and English
  • Experience in reservation or sales roles
  • Knowledge of GDS and Opera systems

Work Rights

Must have authorization to work in France

Tailored Resume

Cover Letter