Customer Support Associate

Unisys

Bangalore, India
Global field operations concepts
Responding to client requests
Tracking service tickets
Gains familiarity with Global Field Operations concepts, procedures and methodologies

Job Summary

  • Gains familiarity with Global Field Operations concepts, procedures and methodologies.
  • Performs routine Global Field Operations duties including receiving and responding to client requests, creating and tracking service tickets, booking appointments, and coordinating essential parts.
  • Learns and complies with Global Field Operations practices and policies to enhance client satisfaction.

Matching Summary

Gains familiarity with Global Field Operations concepts, procedures and methodologies.

Skills & Requirements

Must-have

  • Global Field Operations concepts
  • responding to client requests
  • tracking service tickets
  • monitoring service level agreements

Nice-to-have

  • enhancing client satisfaction
  • assisting with special projects

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience

Work Rights

Not specified

Tailored Resume

Cover Letter