Cx Ai & Automation Lead

Remote

Remote
Remote
Ai agent deployment experience
N8n make zapier workflow platforms
Zendesk integration expertise
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work autonomously.
  • Automation and AI are central to maintaining quality and responsiveness in CX without being overwhelmed by volume or operational fragmentation.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • AI agent deployment experience
  • n8n Make Zapier workflow platforms
  • Zendesk integration expertise
  • API and webhook development
  • Programme management skills
  • Python or code debugging ability

Nice-to-have

  • Remote-first work environment
  • MCP integration standards knowledge
  • AI-assisted development tools
  • Cross-functional stakeholder communication
  • Customer success metrics analysis

Key Requirements

  • Fluent English writing and speaking
  • Manager of one mindset required
  • Experience with low-code/no-code platforms

Work Rights

Not specified

Tailored Resume

Cover Letter