Technical Customer Assurance Manager

HP, Inc.

South Africa
Hybrid
Bachelor's degree in computer science or equivalent
Deep pc hardware and device manageability expertise
Strong proficiency across microsoft os and modern management
This role offers a unique opportunity to leverage deep PC knowledge into high-impact customer success by solving complex technical challenges

Job Summary

  • This role offers a unique opportunity to leverage deep PC knowledge into high-impact customer success by solving complex technical challenges.
  • The Technical Customer Assurance Manager acts as the primary technical contact for major enterprise customers, focusing on root-cause analysis and system uptime.
  • Candidates will partner with customers during new hardware deployments to ensure healthy rollouts and deliver technical training sessions for IT departments.

Matching Summary

This role offers a unique opportunity to leverage deep PC knowledge into high-impact customer success by solving complex technical challenges.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or equivalent
  • Deep PC hardware and device manageability expertise
  • Strong proficiency across Microsoft OS and Modern Management

Nice-to-have

  • Growth-oriented mindset with strategic customer impact
  • Additional languages beyond fluent English
  • Microsoft certifications for technical expertise

Key Requirements

  • Minimum Bachelor's degree (NQF Level 7) in Computer Science
  • Solid hands-on experience in PC technical support
  • Fluent English language proficiency

Work Rights

Preference given to designated groups under Employment Equity Act; not specified for others

Tailored Resume

Cover Letter