The role involves leading a team of product experts to solve complex customer technical issues within the Customer Experience and Success organization
Job Summary
The role involves leading a team of product experts to solve complex customer technical issues within the Customer Experience and Success organization.
You will act as an escalation point for Support Engineers and ensure the team has the necessary technical skills to deliver a great customer experience.
Microsoft is an equal opportunity employer committed to creating a culture of inclusion where everyone can thrive at work and beyond.
Matching Summary
The role involves leading a team of product experts to solve complex customer technical issues within the Customer Experience and Success organization.
Skills & Requirements
Must-have
Bachelor's Degree in Computer Science or IT
3+ years operational excellence experience
1+ year people management experience
Fluent English reading writing speaking
Pass Microsoft Cloud Background Check
Nice-to-have
Growth mindset and innovation skills
Experience with AI transformation
Ability to build diverse teams
Strong collaboration across organizations
Key Requirements
Bachelor's Degree in Computer Science or related field
3+ years operational excellence or delivery management experience
1+ year managing people experience
Fluency in English language
Pass security screening requirements
Work Rights
Must meet Microsoft security screening requirements