English Consumer Relations Senior Specialist

Procter & Gamble (P&G)

Bucharest, Romania
Hybrid
Excellent english communication skills
Consumer concern empathy
Complaint management
Engage with consumers, understand their concerns with empathy, and resolve issues efficiently by collaborating with team leaders

Job Summary

  • Engage with consumers, understand their concerns with empathy, and resolve issues efficiently by collaborating with team leaders.
  • Maintain accurate records, suggest process improvements to enhance the consumer journey, and ensure cases are resolved with informed consumers.
  • P&G offers a competitive salary, benefits package including medical insurance, stock ownership plan, flexible working schedule, and access to various learning and development platforms.

Matching Summary

Engage with consumers, understand their concerns with empathy, and resolve issues efficiently by collaborating with team leaders.

Skills & Requirements

Must-have

  • Excellent English communication skills
  • Consumer concern empathy
  • Complaint management
  • Accurate record keeping
  • Process improvement suggestions

Nice-to-have

  • Passion for consumer care
  • Desire to help consumers
  • Team-oriented environment
  • Self-motivated individual

Key Requirements

  • Bachelor's degree / Master's degree
  • Proven customer service experience
  • Strong problem-solving skills
  • Critical thinking under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter