It Client Service Owner

Strada

Not specified (assumed office-based or hybrid due to the nature of the role).
Servicenow administration experience
Itil process compliance
Customer service skills
Strada is seeking an IT Client Service Owner to oversee customer service, ServiceNow administration, reporting, compliance, and project support. The ideal candidate should have strong technical knowledge in ITIL processes, ServiceNow, and analytics, with a proactive approach to problem-solving and a commitment to customer service

Job Summary

  • Strada is dedicated to unlocking potential for every colleague, fostering growth and impact.
  • The role involves managing customer service tickets and ensuring SLA adherence.
  • Employees enjoy a range of benefits including health coverage and learning opportunities.

Matching Summary

Match Score: 85

Strada is seeking an IT Client Service Owner to oversee customer service, ServiceNow administration, reporting, compliance, and project support. The ideal candidate should have strong technical knowledge in ITIL processes, ServiceNow, and analytics, with a proactive approach to problem-solving and a commitment to customer service.

Skills & Requirements

Must-have

  • ServiceNow administration experience
  • ITIL process compliance
  • Customer service skills

Nice-to-have

  • Strong interpersonal skills
  • Problem-solving abilities
  • Experience with predictive analytics tools

Key Requirements

  • University degree in IT or related field
  • Proven experience with ServiceNow
  • ITIL Service Delivery qualification preferred

Work Rights

Not specified

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