Customer Service - Ups Healthcare (categoria Protetta)
UPS
Passo Corese, IT
Customer service for pharmaceutical clients
Order entry and management systems
Shipment monitoring and issue resolution
This role involves being the primary contact for pharmaceutical clients, managing order processing, shipment tracking, and handling recalls and customs procedures
Job Summary
This role involves being the primary contact for pharmaceutical clients, managing order processing, shipment tracking, and handling recalls and customs procedures.
UPS Healthcare Italia offers excellent onboarding, continuous training, and many opportunities for career progression through their internal promotion policy.
The position is reserved exclusively for personnel belonging to protected categories and emphasizes a fair recruitment policy free from discrimination.
Matching Summary
This role involves being the primary contact for pharmaceutical clients, managing order processing, shipment tracking, and handling recalls and customs procedures.
Skills & Requirements
Must-have
Customer service for pharmaceutical clients
Order entry and management systems
Shipment monitoring and issue resolution
Recall and product return management
Coordination with transporters and warehouses
Data analysis and database management
English communication with European stakeholders
Nice-to-have
Experience with hazardous materials (DGR)
Knowledge of pharma warehouse processes
Leadership and training skills
Collaboration with QA-RA Department
Continuous professional development
Internal promotion opportunities
Dynamic and growing work environment
Key Requirements
Belonging to protected categories
Minimum 2 years pharma or pharma logistics experience
Second-level diploma preferred
Good English oral and written skills
Familiarity with warehouse inbound-picking-outbound processes
Knowledge of DGR and hazardous materials processes preferred